Can’t see your question listed below? 

Please feel free to email our customer care team anytime at and we will be more than happy to help.


How much does shipping cost?
  • Standard: $10 AUD 
  • Express: $12 AUD
How long does delivery take?

National (Australia Only) 

All orders will be dispatched from our warehouse in Sydney within 24-48 hours from purchase. Any orders placed on the weekend or on a public holiday will be shipped the next business day. 

Please note, during peak periods there may be a slight delay with your order.

All orders placed before 12:00pm Monday-Friday will be shipped that same day. Any order placed after this time will be dispatched the following business day. Any orders placed on the weekend or on a public holiday will be shipped the next business day.

Can I track my order?

All orders are sent via Australia Post and are trackable. After placing your order, you will receive a confirmation email with your Australia Post tracking number. 

Do you ship worldwide?

Currently, we only ship within Australia. We will let you know once we expand our shipping capabilities. 

Do I have to sign for my order?

No, you have the option to authorise the courier to leave your order in a safe place with no signature required. If you don’t authorise this, the courier driver should leave a card with a notice of attempted delivery and it will be left at your local post office.

Please note that your billing address must match the address on your credit card statement.

I wrote the incorrect shipping details.

Once the order has been placed, we are unable to change or edit the order. Please carefully review before placing your order.

My product(s) arrived damaged.

In the unlikely event, an item has been damaged during transit, we will provide you with a replacement or a full refund. Please contact us with your order details within 7 days of receiving your order and an accompanying photo of the damaged item/s.

What happens after I place my order?

We like to keep you updated, so you know when you’re likely to receive your order. You will receive the following email notifications.

  • Order Confirmation - We have received your order.
  • Dispatch and Shipping Confirmation - Your order has been packed and is on its way to you. This email will include your tracking information.


I haven’t received my order.

Please email asap and we will help you track your order.

The product I want to purchase is out of stock.

If a product is currently unavailable, please sign up to our newsletter at the bottom of this page to ensure you are the first to be notified. 

Where can I buy your products?

Currently, Wyuna Botanicals products can only be purchased exclusively from our website.

How can I receive the first-time subscriber discount code?

For all first time WB customers, we offer a 10% discount code, this will be sent via email once you’ve signed up to our newsletter. If you do not receive it, please email

This code is not valid on sale items and cannot be used in conjunction with any other discount codes.

Can I order over telephone or email?

No, you can only order online via our website.

I’d like to purchase a gift card.

Give the gift that you know your special someone will love. Let them choose! Spoil them with a Wyuna Botanicals Gift Card sent directly to their inbox. To purchase, visit, Wyuna Botanicals Gift Card.

Returns & Refunds

Can I return my online order?

For our returns policy, please refer to clause 7.3 in our Terms & Conditions.

I’ve changed my mind, can I return my product(s)?

We do not accept returns for a change of mind.

I need to change or cancel my order after I’ve placed it?

Please email if you wish to change or cancel your order. We ask that you have your subject line as ‘Urgent: Change order’ to ensure we action this as quickly as possible. Although we cannot guarantee any modifications, we will happily do our best for any orders that have not already been processed.

How long does a return take?

Our team will process your return within 1-3 business days.

I have received a faulty product. What do I do?

In the unlikely event an item is faulty, please email us at with your order details within 7 days of receiving your order and an accompanying photo of the faulty item so our team can assess further.

I was sent the wrong product. What do I do?

If you receive the incorrect item, please email us at within 7 days of receiving the order, quoting your order number, order details and an accompanying photo. Our team will send out the correct item within 1-2 business days.

Payment & Account

What payment methods do you accept?

We accept American Express, Mastercard, Visa, Paypal, Apple Pay, Google Pay and Shop Pay. If using Paypal, a Paypal button will appear at the checkout, in which you can manage your account from the Paypal dashboard. If you have a valid Wyuna Botanicals Gift Card, you may also choose to use it to pay for your order. If your order value exceeds the amount of your gift card, we do offer split payments.

How do I make an account with Wyuna Botanicals?

To make an account, click on the account icon in the top right-hand corner, create an account and follow the prompts. By creating an account you will receive early access to offers, have the ability to save your address details and view your order history.

To make an account, click on the two lines in the top right-hand corner, create an account and follow the prompts. By creating an account you will receive early access to offers, have the ability to save your address details and view your order history.

How do I reset my password?

To reset your password, click on the account icon and then ‘Forgot your Password?”. A link will be sent to the email address you created the account with. Follow the prompts to reset your password. If you still cannot access your account, please email

What will I receive when I subscribe to Wyuna Botanicals communications?

You will be among the first to know about exclusive offers, new products, announcements, health and wellness blogs, interviews and more.

Do I need an account with Wyuna Botanicals to place an order?

You can check out as a guest, however, you will not have access to additional features on the website, including a record of your order history.

Skincare Products & Ingredients

How are Wyuna Botanicals products different from other natural skincare products?

Many natural skincare products contain nut-based oils and other common allergens such as soy, which is mainly present in Tocopherol (vitamin E), a natural preservative commonly used. It was only from Suzette’s experience looking at supplier and product specifications that she realised many raw materials included several ingredients. In Australia, not all ingredients within raw materials are required to be listed on product labels. Knowing this, Suzette reviews all components of ingredients before adding them to formulas.

Our co-founder Hannah has many allergies and we know many others do like her,  so it was important for us to carefully select ingredients without these common allergens by asking for product specifications from our suppliers. Our formulations are for all skin types, not just sensitive or allergy-prone skin.

Do your products contain common allergens?

We do not include common allergens such as nuts, dairy, gluten, wheat, eggs,  soy, fish, shellfish, or sesame. One of the main reasons for starting Wyuna Botanicals was to create products without these common allergens. 

Do you use synthetic fragrances or any preservatives?

No, we do not use synthetic fragrances, we blend small amounts of essential oils into our products to give subtle scents.

Yes, all skincare products that contain water-based ingredients need to contain a preservative to preserve the ingredients. We only use preservatives that are safe for human consumption but also safe for the environment. Our products undergo preservative efficacy and stability testing to ensure they are safe for consumers and can withstand high temperatures. 

What is the shelf life of your skincare products?

The average shelf life for our skincare products is 6-12 months. However, we recommend using them within 6 months of opening. That’s what the little open jar symbol means, which is located on the back of the bottle, aluminium tube and outer packaging boxes.

Do you list all the ingredients on your products?

Yes, we understand many consumers have allergies, which is why we pride ourselves on being authentic and transparent with our products. All the ingredients are listed on either the bottles/tube or packaging and website.

How should I store your products?

We recommend storing your products in a cool, dry place and out of direct sunlight. Also, it’s recommended to be stored under 25°C.

Are your products made in Australia?

Wyuna Botanicals skincare products are Australian-made. Each skincare formula is manufactured in Australia. Read more about our formulation process. 

Can I use Wyuna Botanicals products if I’m pregnant or breastfeeding?

When formulating our products we check for the toxicology for human consumption as well as its impact on the environment. Our products are clean and contain certified organic ingredients, which are considered suitable during pregnancy and breastfeeding. However, we always recommend patch testing on your skin first, as your skin can become more sensitised and reactive due to hormonal changes during this time.

Are your products cruelty-free?

Our products and ingredients included are not tested on animals. We test our products on humans. Wyuna Botanicals is accredited by Choose Cruelty-Free Limited as a cruelty-free company. Read more about our comittments & certifications.

Is your packaging environmentally friendly?

We use recyclable and eco-friendly packaging for both our internal and external packaging. Our amber glass bottles, aluminium tube, outer packaging box, honeycomb, and mailing boxes are 100% recyclable. Note: Product bottles must be pulled apart, cleaned and dried in order to be recycled. 

I’ve had an adverse reaction to your product(s) - help!

We take reports of adverse reactions seriously and would like to further learn from your experience. The first step is to discontinue use immediately and seek medical attention. The next step is to get in touch with us at and let us know what product caused the reaction, a description of the reaction you experienced, and a photo. 

We accept no liability in the unlikely event of an adverse reaction occurring when using our products. It is recommended to discontinue use immediately and seek medical attention. Please read our T&Cs for more information.

If I have sensitive/reactive skin, can I use your products?

All our skin products have been formulated with the sensitive customer in mind. However, we always recommend patch testing before use. If a reaction occurs, discontinue use immediately and consult your health care professional.

I don't have any allergies, am I still able to use your products?

While our initial intention was to create products suitable for people with common allergens and sensitive skin, our products can be used by all skin types.